- What is the status of my order?
You can check the status of your order through the email you provided when you placed your order.
If you missed our email or accidentally deleted it, you can always reach out to us through our customer service number 973-908-8499 or send us an email at firstname.lastname@example.org
- I did not provide my email when I purchased, how can I track my order?
If you did not provide your email, you should be receiving an update through the number you have provided when you placed the order.
If you still didn't receive any updates through text. You can call us at 973-908-8499 or email@example.com. We will be glad to update you with your tracking number.-
- How do I cancel an order I just placed?
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at 973-908-8499. Generally, we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call us, the better our chances of canceling the order in time.
- How long will it take for me to receive my products?
Orders are typically processed within 24 business hours of an
order being placed. You will the receive the products in 3-5 business
If it will take us more than 24 business hours to ship your order, we will surely let you know and keep you updated.
- I did not receive my order but tracking shows it was delivered.
This situation happen at times, kindly check your mailbox or anyone from your household if they got a package for you. If none of them got your package, please inform us. You can call us at 973-908-8499 or send us an email at firstname.lastname@example.org
- My order arrived damaged (ripped, hole in bag, unsealed).
We make sure that our products are packaged well before we ship out. We recently updated our packaging improving the quality of it to be sure that you will receive your order in excellent condition.
If in case you received it damaged, let us know by calling us at 973-908-8499 or sending us an email at email@example.com as soon as possible. We will rectify the issue immediately
- Are your products vegan?
Yes, our products are 100% Vegan. No animals or animal by products were involved in the creation of this yummy meaty snack.
- What are the ingredients of Vegky?
Main ingredient of Vegky Mushroom Jerky is the stem of Shiitake Mushroom. You can click on the link below for the other ingredients for each flavor.
- Are your products produced locally?
No, our products are produced in Taiwan.
- Does your product contains allergens?
Yes, one of the
ingredients of our mushroom jerky is soybean oil. If you are allergic to
soybean and it's derivative we do not encourage you to purchase our product.
- How do I store an open bag of Jerky?
Our jerky is shelf-stable. Refrigerating after opening is not required. To keep the Vegky's freshness, make sure that the bag is tightly closed.
- Can I move up my recurring order date?
Yes, you can! Just give us a call at 973-908-8499 or email us at firstname.lastname@example.org and let us know of the adjustment.
- How do I set up a recurring order?
Setting up a recurring order is very similar to a normal order. When you are on the product page, just select "Subscribe and Deliver every".
Good news is, if you set up a recurring order, you will get a 5% discount.
- How can I be a distributor or retailer of Vegky?
You can call us at 973-908-8499 or email us at email@example.com and let us know you want to be a distributor. We offer great deal to our distributors!
Our distributors and retailers are all important to us, they are part of our success.
- Do you offer private label service?
I'm sorry but as of the moment, we don't offer private label service.